Privacy Policy

When you submit a quote request, free survey form, or contact us, we may collect: • Name and contact details — your full name, mobile number, and email address. • Address information — your city, locality, and pincode for site survey scheduling. • Electricity consumption data — your monthly electricity bill amount to help size your solar system correctly. • Roof and property information — details shared during site assessment. • Communication data — messages sent via WhatsApp, our website forms, or email.

We do not collect payment card details, bank account numbers, or Aadhaar/PAN numbers unless explicitly required for subsidy documentation, in which case data is handled under strict confidentiality.

Your information is used solely to:

• Provide our services — schedule free surveys, prepare custom solar proposals, and complete installations. • Process subsidy applications — assist with PM Surya Ghar and state government subsidy applications on your behalf. • Communicate with you — send quotes, installation updates, service reminders, and warranty information. • Improve our services — analyse aggregated, anonymised data to improve our offerings. • Legal compliance — comply with applicable laws, MNRE regulations, and DISCOM requirements.

We will never sell, rent, or trade your personal data to third-party marketers.

We take reasonable technical and organisational measures to protect your data:

• Secure HTTPS encryption on all website forms and data transmission. • Access to customer data is restricted to authorised UP Solar Line personnel only. • Data is stored on secured servers with regular backups. • Employee access is role-based and monitored.

While we implement strong safeguards, no internet transmission is 100% secure. We encourage you not to share sensitive financial information via unsecured channels.

We may share your data only in the following limited circumstances:

• Installation partners — our trusted sub-contractors and field engineers who need your address and contact details to complete site surveys and installations. • Government portals — PM Surya Ghar portal, DISCOM systems, and state subsidy portals as needed for subsidy processing. • Finance partners — if you opt for EMI financing, your details may be shared with our banking/NBFC partners for loan processing. This is always with your explicit consent. • Legal requirements — when required by law, court order, or regulatory authority.

We require all third parties to respect the security of your data and treat it in accordance with the law.

Our website uses:

• Essential cookies — necessary for the website to function (e.g., form sessions). • Analytics cookies — we use Google Analytics to understand how visitors use our site. This data is anonymised and aggregated. • Marketing pixels — we may use Facebook Pixel or Google Ads tags to measure the effectiveness of our advertising campaigns.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

We retain your personal data for as long as necessary to:

• Provide and support our services (including the 10–25 year warranty period for solar installations). • Comply with legal obligations (tax, MNRE, and accounting records — typically 7 years). • Resolve disputes and enforce agreements.

You may request deletion of your data (see Your Rights below) subject to our legal retention obligations.

Under applicable Indian data protection law, you have the right to:

• Access — request a copy of the personal data we hold about you. • Correction — request correction of inaccurate or incomplete data. • Deletion — request deletion of your data where we no longer have a legal basis to hold it. • Objection — object to certain types of processing, such as direct marketing. • Withdrawal of consent — withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at the details below. We will respond within 30 days.

Our services are intended for adults (18+) who own or manage residential or commercial properties. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with their data, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on this page with a revised "Last Updated" date. • Notify you of significant changes via email or a prominent notice on our website.

Continued use of our services after such changes constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or concerns, please contact:

UP Solar Line — Data Protection

Email: [email protected]

Phone: +91 99190 99932

Address: Gomti Nagar, Lucknow, Uttar Pradesh — 226010

We aim to respond to all privacy enquiries within 5 business days.